We act as your outsourced research team to confidentially and accurately collect data and transform it into strategically critical insights. We can utilise a wide range of research techniques – such as in-person surveys, telephone surveys, email and online surveys, focus groups and depth interviews – to track the performance of your invisible assets on an ongoing basis. The rhythm is entirely up to you: we have clients that we collect weekly, monthly and quarterly data and report on a monthly or quarterly basis. Popular topics include market share, customer loyalty, customer satisfaction, employee engagement and brand equity.