To see the questions and options for demographics contained within our 2015 Customer Experience survey, click here.

 

The Options to Receive Your Results
Basic

You will receive the basic results for the question selected. 

Example: the number of persons that answered ‘Yes’ for Question 3A; the number of persons that answered ‘No’ to Question 3A; and the number of persons that did not answer Question 3A.

Basic +

You will receive the basic results for the question selected, broken down by demographics. 

Example: the number of persons that answered ‘Yes’ for Question 3A; the number of persons that answered ‘No’ to Question 3A; and the number of persons that did not answer Question 3A. All of these results will be broken down by demographics (i.e., age, gender, income, where they live and where they work).

Combined Demographics

You will receive the results for the question selected broken down by combinations of demographics. 

Example: the number of persons that answered ‘Yes’ for Question 3A; the number of persons that answered ‘No’ to Question 3A; and the number of persons that did not answer Question 3A. All of these results will be broken down by combined demographics (e.g. the number of women, between the ages of 30 and 40 that lived in a particular area, worked in a particular area and earned more than $72,000).

Combined Questions

In addition to combining demographics, with this option you can combine questions. 

Example: the number of persons that answered ‘Yes’ for Question 3A and ‘Most instances’ for Question 1C. All of these results will be broken down by combined demographics (e.g. the number of women, between the ages of 30 and 40 that lived in a particular area, worked in a particular area and earned more than $72,000).

If you have any questions, please email and include your telephone number so one of our team members can walk you through your options.