Month: March 2017

Want to improve your customer’s experience? First you have to understand it.

What is customer experience? Customer experience can be thought of as all of the ways that customers engage with your company and brand throughout the entire lifecycle of their time as your customer. Through this lens, it includes everything from customer care to advertising, packaging and public relations to product and service features to reliability …

Want to improve your customer’s experience? First you have to understand it. Read More »

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